Jet2 has become one of the leading airlines in the UK, offering affordable and efficient services to numerous destinations across the world. However, with the current outbreak of COVID-19, numerous flights have been cancelled. In such cases, Jet2 refunds its customers. If you are one of the many affected by the same, here is everything you need to know.
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When Will You Receive Your Refund?
The process of receiving your refund from Jet2 is exceedingly simple. All you need to do is fill out a refund form available online, enter your booking reference and contact details, and submit it. The airline has promised to process your request and refund the amount within 28 days. However, in certain cases, the refund may take up to 90 days to process.
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What Happens To The Original Payment Method Used?
Jet2 refunds your money in the same way that it was initially paid. If you used a debit or credit card, Jet2 refunds the amount back to your card. This includes any charges or fees associated with the booking. If you used any other form of payment, Jet2 refunds through cheque or bank transfer.
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Partial Refunds
At times, Jet2 cancels flights due to operational reasons, leading to partial refunds of the ticket costs. This is because the airline only refunds the portion of the flight that has been cancelled, and not for any services provided (like in-flight meals or baggage allowance) during the journey. The airline refunds the amount to you as per the original payment method.
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What Happens If You Changed Your Mind?
Jet2 refunds a customer if either the airline cancels the flight or if the customer cancels the reservation due to medical reasons. In cases where a customer has second thoughts, Jet2 has a ‘Manage Bookings’ portal, which allows them to make changes and cancellations. However, in such cases, Jet2 has a strict policy regarding cancellations and refunds.
If a customer cancels within 24 hours of booking, Jet2 refunds the entire ticket amount after deducting a small administrative fee. If the customer cancels after 24 hours of booking, Jet2 refund policy charges an increasing cancellation fee as the departure date approaches. In such cases, the closer it is to the date of departure, the higher the cancellation fee.
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Package Holidays
Jet2 refunds its customers in the case of package holidays as well. Package holidays include flights, accommodation, and several other amenities like excursions, travel insurance, and airport parking. The Jet2 refund policy comes with an added advantage for package holidays. If you cannot go on the holiday due to medical reasons, the airline allows you to transfer the package to someone else. In case you want to cancel, Jet2 refunds the entire amount after deducting a cancellation fee depending on the number of days before departure.
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What Happens in Case of Scheduled Delays?
Jet2 has a legal responsibility to compensate its customers in case of flight cancellations or delays. The airline pays compensation based on the reason for the delay and the distance travelled. For example, if your flight was delayed for more than three hours, Jet2 refund policy entitles you to compensation, provided the delay was not due to reasons beyond the airline’s control, like bad weather.
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In conclusion, Jet2 refunds its customers in accordance with its refund policy guidelines. The process of availing a refund is easy, and if you have any questions regarding cancellations or refunds, you can always contact customer service. Jet2 has won numerous accolades for its efficient customer support system, and in case of any issues, their team will help you through the refund process.
Don’t Worry, Jet2 refunds You!